Over 25 years of working with Apple products
You’re putting your hardware in the hands of people that live and breathe Apple products. We know the Macbook Air, Macbook Pro and other Mac computers inside out with more than 25 years of working with Apple devices.
“I can’t thank you enough, my daughter was distraught at the prospect of losing her Macbook. It is now as good as new and I’ll recommend you to my friends without hesitation.”
Emma Sanderson, Whickham
Emma’s Macbook Air had suffered screen failure, probably from a drop or pressure against the top case. We replaced the entire screen and cleaned the interior of the Macbook whilst we were doing it.
First-class independent service
We first began working with Apple products in the 1990’s through our founder, Chris.
Whether it is replacing a Macbook battery, changing a keyboard, replacing your hard drive or an entire logic board, there isn’t much he hasn’t done during his 25 years of experience with Apple products.
We repair and upgrade Macbooks (and iMacs) of any age, taking pride in providing you with the type of professional and friendly service. Chris found that type of approach lacking when trying to contact companies and arrange repairs for his own Macs many years ago.
We’ll always give you an initial estimate for the cost of repair and keep you up to date if we find that another component is required.
Collected & Returned to your door
People lead busy lives today. That’s one of the reasons we offer a full home or business collection and return service.
Visit our Collection & Return Service page to check if this service covers your postcode.
We offer the service during normal working hours, but we can also provide the service outside of office hours and at weekends.
If you need collection and/or return outside of normal hours, or on a weekend, please tell us when submitting an inquiry. We will provide you with an estimate that includes this.
Express service and warranty
We guarantee all parts and work for 3 months, excluding failures as a result of misuse or accidental damage.
We can offer an express repair/upgrade service if required, subject to the availability of any required parts. Express service carries a surcharge that we can include in your quotation if you tell us in advance.
Parts availability is usually the only reason we might not be able to complete your repair in the timeframe you want. However, we use a wide supplier network and will give you any options on parts.
Secure, confidential and trusted.
Your data is safe with us. We do not remove any data from your Mac unless you ask for a data transfer as part of a hard drive/SSD upgrade. In those cases, we may need to use temporary storage, which we always clear once a repair is finished.
We work on Macs with business-critical or highly confidential data. You can trust us to operate in a professional manner, where we only ever access files essential to the task.
Consequently, we assure you of a completely confidential, secure, and trustworthy service.
How experienced are we?
Showing his age, back to the 1990’s with Chris!
Back in the 1990s, when Chris first came into contact with Apple devices, they ruled the roost of the newspaper industry. This was particularly true in the design and editorial departments.
The Apple Power Macintosh G3 was the first Apple desktop he worked with. He’d already spent over 15 years working on Windows-based PC products. Prior to that, he’d worked with the long-since defunct Apricot Xi platform.
He had an all-in-one iMac G3 for use at home that was identical to that shown in the photograph.
Powerbooks and Mac G4’s
He followed his use of the G3 platform with a PowerBook G4 and a desktop Power Mac G4. He comments that both of which were very capable machines.
Apple products began to demonstrate their performance capabilities, and there was much to admire about them in comparison to Windows PCs.
Their longevity was also far greater than that of the Windows-based PC competitors of the day.
We have direct experience of supporting an Apple Powerbook G4, the same as the one shown in the top-left of the photograph. Its owner continued using it in 2018, some 17 years after its initial release.
His first iPhone and iMac
Fast forward to 2009 and he waited for the release of the first 3G model of the iPhone 3. He says that a 3GS swiftly followed. He’s owned and used iPhones ever since, and is currently using a 14 Pro Max.
This period also saw the release of what he looks back on as being a major breakthrough for Apple; the all-aluminium iMac 20″ and 24″ desktop models. If you sit one of these side-by-side with an ultra-slim iMac of today, the differences are more subtle than you might think.
The exterior design remains similar, but the performance of the 2020+ Apple CPU-powered machines is in a very different league.
He owned a 20″ model and, whilst it was no racing car of a computer, he still looks back on it fondly.
1st Generation iPad, followed by an iPad Pro
When Apple launched the iPad in 2010, people roundly laughed at him for buying a first-generation model. He loved it.
If you know your technology, you’ll also know that everyone expected a mass of competitor products to follow. Many predicted they’d be the downfall of Apple. It never happened (although it does now share the market with the very good Samsung range of tablets).
That iPad served him brilliantly until he bought another first-generation device; this time it was the 12.9″ iPad Pro. The audio on the Pro had impressed him and the screen quality was exceptional. However, it was the folding keyboard that attracted him most. It was the perfect companion for writing emails on the go.
Chris admits he bought an Apple Pencil that he never got comfortable with. A few years later he decided to give the next version of the Pencil a try. The end result was the same. He’s not a graphic designer and it showed!
Time for the Apple Watch
Keen to complete the integration benefits of a complete stable of Apple products, and without a great deal of thought, he went ahead and bought an Apple Watch on the day they became available in the UK.
The watch faces were very cool and some of the apps were useful (CityMapper in particular). Unfortunately, you might recall that the early generations of Apple Watches needed to be near your iPhone. They had no SIM of their own. If you couple that with him realising that he hadn’t worn a watch for 20+ years and found them impossible to keep on when typing so much, it was a short-lived device for him!
When the Series 4 (bottom watch on the photograph) was introduced, the advantage of having their own SIM card appealed to Chris. He was off to the Apple store as quickly as you could say “This was a waste of money too”. The Watch itself was great, but he had forgotten how little he would actually wear it. It lasted slightly longer than the first watch, but still didn’t get past 4-5 months on his wrist.
Macbook Pro i7 and a duo of Apple M1’s
Chris’s machines today are the result of not wanting to dispose of a superb laptop, needing portability and wanting (but not needing) desktop power.
He has a 2013 Macbook Pro 15″ i7 with 32gb of RAM and its fabulous 1.5Gb Nvidia graphics card. The original Apple SSD has been changed to a Transcend JetDrive SSD, it has had a new logic board, a new Trackpad, a new right-hand speaker, a new battery and a new keyboard. It is the epitome of Trigger’s Broom (Only Fools and Horses fans will get the joke). That said, there is no denying it is ridiculously fast and impressive!
He also has a Macbook Pro M1 (13.3″) for the sheer portability of incredible power and an iMac 24″ M1. The keyboard and Magic Mouse 2 on the latter are keyboards he says he would have killed for 25 years ago. He adds that the power of any of the machines is like nothing he could have imagined back then.