Terms are binding upon order placement

These terms are important, please ensure you have read and fully understood them prior to placing an order

Estimated costs

• Every effort is made to provide an accurate estimate for the costs of repairs or upgrades. However, our physical inspection of your device can result in the need to change our estimate.
• We will advise you if we need to change the estimate once your device has been physically inspected.
• If you accept the revised estimate, you must reply to an email or click on a link to confirm this. Work will only commence on your device once we receive this confirmation.
• Estimates are valid for 7 days due to frequent fluctuation in the prices of components from suppliers.
• Any timescales given in estimates are subject to change. Timescales depend on the supply of components or other factors outside of our control.
• You accept that some device issues/failures can only be identified once the repair process has commenced. You could be contacted with a revised assessment and estimate for repair. This estimate supersedes any previously issued estimates at the point of order, upon completion of the initial physical inspection or at a later date.
• If the initial physical inspection of your device results in us advising you that the device is not repairable, or if you reject any revised estimate to complete the repair, we will return your deposit in full.
• You accept that we will not provide any compensation or monetary award if we are unable to complete the repair or upgrade of your device due to matters outside of our control.
• By placing an order you declare that you have been entirely truthful and honest in the declarations/information you have given.
• By placing an order you declare that you accept our right to retain your device for reasons of non-payment for a period of 3 months from the arranged date of return and to then dispose of it if the debt remains unpaid.

Collection & Return Service

• Our collection and return service is limited to Newcastle upon Tyne and the surrounding area. We will advise you if we can offer the collection and return service when providing your estimate.
• You accept that our collection and return service is subject to change. We cannot guarantee being able to collect and/or return a device to some areas of the region. We reserve the right to reject orders from any address without giving a reason.
• You accept that our collection and return service is subject to delays beyond our control. We cannot guarantee that collection or return will not be delayed or need to be rescheduled. This could be due to factors outside of our control make the originally scheduled time unachievable.
• When your address means we will be required to incur parking charges, you must advise us when placing an order. If you fail to advise us and we incur charges, you accept these will be added to your final invoice.
• When your address requires us to pass through a security protocol, you will advise us when placing an order.
• If you address requires us to park more than a 2-minute walk from it, you will advise us in advance.
• Where your address is not at ground-floor level, you must advise us at the point of requesting an estimate. You accept that we may ask you to meet us at ground floor level to hand-over the device.
• Should we arrive to collect or return your device and deem the immediate surroundings to be unsafe, due to third parties that may be present, weather conditions or any other reason we consider unsafe, we reserve the right to postpone the collection/return and contact you to rearrange it or to request another collection/return location.
• If you cannot give us your device at the agreed date and time, you will incur a missed collection fee. This fee is £25.00. If you wish to re-arrange the collection date and time, we require a minimum of 24 hours’ notice. We cannot guarantee that your preferred re-arrangement date and time will be available. If you have decided to cancel your order, you are still liable for the £25.00 missed collection fee. Each failed attempt to collect your device at the pre-arranged time will result in the £25.00 fee being charged. We reserve the right to reject to re-arrange collection and to cancel your order. Where you have placed a deposit, the fees for missed collections will be deducted from this. You will be refunded any remaining balance. If your deposit does not cover the missed collection fees, you will be invoiced for the balance due.
• If you are not able to accept your device at the pre-arranged return date and time, you will incur a missed collection fee. This fee is £25.00 in addition to the cost of repair. We will contact you to re-arrange the return of your device. The missed return fee will be added to your final invoice due.
• You will ensure that any pets or other animals present at your address will be suitably restrained.
• You accept that we reserve the right to reject or cancel an order if you or any other party present at the time of collection or return threatens, abuses or intimidates our staff in any way. We will not engage in further communication with you if this occurs other than to arrange invoice settlement. If repairs/upgrades ordered have not been completed, but you have placed a deposit on the order, we reserve the right not to refund the deposit due to breach of contract.
• You will be required to sign for the handing over of your device to us at the point of collection. We will issue you with a receipt for taking the device into our possession.
• You will be required to sign for the return of your device.

Data Loss/Back-Ups

• You are wholly responsible for taking a full back-up of your device prior to collection.
• We accept no responsibility or liability for the loss or corruption of any data on your device.

Payments and deposits

• You will have been advised if we require a deposit to commence your repair and the amount that is required. The deposit must be paid prior to or at the point of device collection. No work will commence on your device until the deposit has been paid.
• You will pay for the repairs or upgrades by one of the following listed methods prior to or at the point of return: Electronic invoice sent for payment by card online, bank transfer payment of an emailed PDF invoice or major debit/credit card payment taken by us on a mobile payment device at your door/premises.
• If you intend to pay by card, you must be in an area where a 3/4/5G signal can be obtained. If this could present an issue, you must advise us in advance. Alternatively, you agree to give us access to a local WiFi network. This will be used by our payment card reader device or a mobile phone.
• We issue electronically generated receipts that are emailed to the address you gave when placing your order. We will not make any amendments to the invoice. It will be generated in the name of the person or business that placed the order.
• If you are unable to pay your invoice at the time we return your device, you a liable for a missed return fee. This fee is £25.00. We will hold your device until such a time as the final invoice is settled. If an invoice remains unpaid for 3 months, you accept that you will surrender ownership of your device to us. We will dispose of it once all/any data has been removed from it.
• Goods held in our possession for non-payment of repair/upgrade services do not prevent us from pursuing the outstanding debt through legal channels. You also waive us of all liability and responsibility for loss or damage to the device whilst it is in our possession due to non-payment

Repair and upgrades process and cancellations

• If we identify that we are unable to repair your device after the repair process has commenced, you will be informed and we will arrange the return of it as quickly as is reasonably possible.
• Upgrade and repair orders cannot be canceled once we have collected your device unless you pay for any components already purchased and work already completed on the device.

Devices and accessories

• The customer (you) will provide the device for repair/upgrade at the point of collection.
• You accept that you will provide your device charger/power cable at the time we collect your device.
• You accept that we will not undertake any repairs or upgrades outside of those stated in the estimate without additional charge that you would be advised of and required to confirm acceptance of.
• We will not take any other devices/accessories other than those detailed on the estimate.
• If your device has any stickers or other external non-standard embellishments on it, you accept that we may need to remove these during the repair or upgrade process and we cannot be held responsible for their replacement or any damage caused to them.
• You accept that we reserve the right to refuse to work on a device if we consider it unsafe.
• You will ensure that there is no content/data present on your device that might be seen by our staff during the repair or upgrade process that could cause offence and/or that constitutes illegal material.

Faults after repair, issues or complaints

• Any faults, issues or complaints immediately arising from our repairs or upgrades must be reported to us within 72 hours of the point of return.

Order acceptance or rejection

• We reserve the right to reject an order without giving a reason.

Warranty

• All replacement parts and work is guaranteed for 3 months from the point of return unless otherwise stated, excluding accidental or other damage caused by your misuse, abuse or other use of the device. Beyond 3 months, if you require further work carrying out on your device you will be provided with an estimate and be responsible for placing a new order for any work to be performed.
• If we have not needed to replace parts, but have completed the repair by means of resecuring or otherwise fixing a component, no warranty is provided on the component. Existing parts in your device will not be warranted/guaranteed in any way.

Conformity of services

DISCLAIMER OF LIMITATIONS OF LIABILITY

• Fruit Clinic does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, staff, agents, directors or employees or for any fraudulent misrepresentation.
• To the fullest extent permitted by law and except as provided above, Fruit Clinic and any associated company will not be liable to you for any representation, implied warranty, condition, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Fruit Clinic or any of its members, staff, agents, directors, employees, or otherwise) for any indirect, special, or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses, or other claims for compensation whatsoever arising out of or in connection with the use of this website or the supply of our services.
• The limitations of liability in these conditions shall apply equally for the benefit of Fruit Clinic and any other associated company of Fruit Clinic as if references to Fruit Clinic included references to each such associated company.
• The entire liability of Fruit Clinic under or in connection with any contract for any service provision to which these conditions apply shall not exceed the estimated price of repair or upgrades, except as expressly provided in these conditions. If Fruit Clinic experiences any delay in performing or fails to perform any of its obligations related to the services you ordered, the company will not be liable to you or considered in breach of the contract. This exemption applies if the delay or failure results from any cause beyond Fruit Clinic’s reasonable control.
• You may not assign or transfer any of your rights or sub-contract any of your obligations under these terms and conditions except with the specific permission in writing of Fruit Clinic. No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
• When placing an order you accept that your data will be treated in accordance with our Privacy Policy.

Last updated: 16th November 2023